Last Updated: September 2nd, 2026

1. All Sales Are Final

Due to the sensitive nature of research materials and their specific handling and storage requirements, Amino Integrity Labs does not accept returns or exchanges after an order has been placed.

Customers are encouraged to carefully verify their product selection, quantity, shipping address, and order information before completing checkout.

2. Damaged Products

If your order arrives visibly damaged, please contact Amino Integrity Labs within 3 days of delivery.

To assist with our review, please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the inside and outside of the shipping packaging
  • Relevant delivery or shipping information

Claims submitted after the specified reporting period may not be eligible for a refund or replacement.

3. Missing Items

If an item is missing from your shipment, please notify Amino Integrity Labs within 3 days of delivery.

Please provide your order number and the details of the missing product. We may review order records, packing documentation, and shipment photographs to verify the claim.

If the missing item is confirmed, Amino Integrity Labs may provide a replacement or another appropriate resolution at its discretion.

4. Product Quality Concerns

If you believe a product does not meet its stated research specifications, please contact us before using or altering the product.

For quality-related claims, Amino Integrity Labs may require independent testing from an appropriately accredited third-party laboratory. Any laboratory report must clearly identify the material tested and contain sufficient analytical information for evaluation.

Anecdotal observations or personal assessments alone will not be considered sufficient evidence of a product defect or grounds for a refund.

5. Approved Refunds & Replacements

When a claim has been reviewed and approved, Amino Integrity Labs may, at its discretion, issue a refund, provide a replacement product, or offer store credit, depending on the circumstances.

Approved refunds will generally be returned through the original payment method when available. The time required for funds to appear may vary according to the payment provider or financial institution.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Amino Integrity Labs is not responsible for packages delivered to an incorrect or incomplete address supplied by the customer. Refunds or replacement shipments may not be available for orders affected by customer-provided address errors.

7. Order Cancellations

Orders may begin processing shortly after they are submitted, so cancellation requests are not guaranteed.

If you wish to cancel an order, please contact Amino Integrity Labs as soon as possible after completing your purchase. Once an order has entered processing or has been shipped, cancellation may no longer be available.

8. Contact Us

If you have questions about refunds, returns, damaged shipments, missing products, order cancellations, or product-quality concerns, please contact Amino Integrity Labs using the contact information provided on our website.

When contacting us, please include your order number and any relevant supporting documentation to help us review your request efficiently.