Last Updated: September 2nd, 2026

1. Shipping & Delivery

Order Processing: Orders are generally processed and prepared for shipment within 1–2 business days, Monday through Friday, excluding holidays. During periods of unusually high order volume, processing may take longer than expected. Once your order has been dispatched, you will receive a shipping confirmation containing the applicable tracking information. Please check your spam or junk folder if the email does not appear in your inbox.

Backordered Products: Occasionally, a product may become temporarily unavailable or backordered. When this occurs, fulfillment may be delayed until the item is available for shipment.

Shipping Carriers: Amino Integrity Labs works with established shipping carriers, which may include USPS, UPS, and FedEx. Once an order has been transferred to the selected carrier, delivery schedules, package handling, and transit conditions are outside our direct control.

Tracking Information: Customers can monitor shipment progress using the tracking number supplied in their shipping confirmation. For the most current delivery information, we recommend checking the carrier’s tracking system directly.

Shipping Insurance: Shipping insurance is included with eligible orders and is intended to provide protection against packages that are lost or damaged while in carrier transit.

Lost Shipments: A waiting period of 20 business days from the carrier’s recorded pickup date is required before a shipment can generally be considered lost and an insurance claim can be initiated.
Damaged Shipments: If your package arrives visibly damaged, please contact us within 3 days of delivery. Clear photographs of both the damaged product and the shipping materials, including the interior and exterior packaging, are required for an insurance claim.
Theft After Delivery: Shipping insurance does not cover packages that have been marked as successfully delivered by the carrier and subsequently stolen. Amino Integrity Labs is not responsible for theft occurring after confirmed delivery.

2. Returns & Refunds

Final Sale Policy: Because our research materials are sensitive products and may be subject to storage, handling, or tampering after delivery, all sales are final. We generally do not accept returns or exchanges after an order has been submitted. Customers should carefully verify product selections and order information before completing checkout.

Damaged or Suspected Defective Products: If an item arrives damaged or you believe a product may have a quality issue, you must notify Amino Integrity Labs within 3 days of delivery. For claims involving product quality or composition, supporting documentation from an accredited third-party laboratory may be required, including applicable analytical testing results. Personal observations or anecdotal claims alone are not sufficient to establish a product defect.

Clear photographs showing the product and any relevant packaging may also be requested. After reviewing the submitted documentation, Amino Integrity Labs, at its discretion, may provide a replacement, refund, or other appropriate resolution for an approved claim.

Missing Products: If an item appears to be missing from your shipment, contact us within 3 days of delivery and provide your order number along with the name and details of the missing item. After reviewing the claim, we may send the missing product if the shortage is verified. Orders may be documented through internal packing procedures, including checklists, verification steps, and photographs retained for a limited period.

Order Verification & Fraud Prevention: To help maintain order accuracy and protect against fraudulent claims, packages may be photographed before dispatch, including images showing the shipping label and package contents. High-value orders may require a signature upon delivery.

3. Product Testing & Quality Assurance

Amino Integrity Labs is committed to providing research materials that meet the quality specifications represented for each product.

If a customer independently submits a product to an accredited third-party laboratory for analytical testing and the resulting Certificate of Analysis (CoA) demonstrates a purity level below 95% or a quantity more than 10% below the labeled amount, the customer may contact us with the complete laboratory documentation for review.

If the claim is independently verified and approved, Amino Integrity Labs may, at its discretion, cover the applicable testing expense and provide a refund, store credit, or replacement for the affected product.

Important Conditions:

This quality provision may not apply where the stated quantity represents a complete salt or compound form and the scientifically established active-component yield is lower than the total labeled amount. Researchers are responsible for understanding the chemical form and expected yield of the material being evaluated.
Testing must be performed by an appropriately accredited laboratory, and Amino Integrity Labs must be able to independently verify the authenticity and results of the submitted analysis with the testing facility.
Analytical documentation must clearly identify the tested material and provide sufficient information for the claim to be evaluated.

4. Chargeback Policy

If you experience an issue with an order, shipment, or product, we strongly encourage you to contact the Amino Integrity Labs support team before initiating a payment dispute. This gives us an opportunity to investigate the matter and work toward an appropriate resolution.

If a chargeback is initiated:

Amino Integrity Labs may restrict or permanently suspend the account associated with the disputed transaction from making future purchases.
We reserve the right to provide the payment processor or financial institution with relevant documentation, including order records, shipping information, tracking details, communications, and applicable policies when responding to a dispute.
Any administrative or processing charges associated with a dispute will be handled in accordance with applicable payment-provider rules and applicable law.

5. Contact Us

If you have questions or concerns regarding an order, shipment, damaged package, missing item, or product-quality claim, please contact the Amino Integrity Labs support team as soon as possible.

Providing your order number, photographs, tracking information, and any relevant supporting documentation will help us review your request more efficiently.